Tuning down conflict, because the cost is too high

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Fall training announced

Tuning down conflict, because the cost is too high

(with Julia Steiny, director, YPFRI)


Nothing drags down the function of any group, particular work groups, the way interpersonal conflict can. Even if you can get that one skirmish resolved, does the team have the skills to solve most of their issues among themselves? Restorative Practices can turn conflict into engaged creativity.


What are Restorative Practices?

Restorative Practices are skills that help a team keep their issues close to whoever is affected - and out of the boss’s office. Conflict can’t be fixed as if it were mechanical. Everyone needs to practice or re-learn the simple, “sandbox” skills that help them grow solutions and gain confidence in handling their own conflicts. YPFRI teaches 3 concepts and 3 tools to help in this area.


Conflict is inevitable.

It’s only human to find conflict offensive and always the other guy’s fault. Actually, the human brain is specially designed to turn conflict, needs, and other pain points into innovative solutions. But bridging that gap doesn’t happen naturally or without assistance. This is where training comes in using internationally proven Restorative Justice Practices protocols.


Leadership can stay out of the fray.

When teams are trained to become their own “first responders” to resolving conflicts, leadership becomes the neutral party who is trusted to resolve impasses. This shift in dynamic not only holds workers accountable to work on dealing with issues on their own, but also allows the leader to gather valuable insight about ways the workplace itself might be nurturing problems. With Restorative Practice techniques, teams learn how to de-escalate problems before they become problematic and to be more skilled at dismantling them when they do.


The Impact

Learning Restorative Practices skills, and teaching them to teams, helps avoid morale-killing conflicts that eat into your productivity. Restorative Practices also improves the relationships and trust amongst teams which naturally decreases their stress levels. Proactive conflict management will contribute to increased performance and profits throughout the organization. The leader wins, the team wins, and the entire organization wins.


By their nature, Restorative Practice skills and protocols:

 Improve everyone’s interpersonal habits and efficacy, which saves everyone many headaches

 Maximize the corporate brain power with RJP’s circle protocols.

 Handle imbalances of power gently and fairly, without leaders giving up authority.

  Loosen up the group by allowing them to step out of their roles briefly.

 Take a pulse of where their heads are at.

 Demonstrate fairness by structuring a time to hear every voice equally.

 Create a space that helps workers hear hard information and still feel supported.

 Subtly re-teach the oft-forgotten “sandbox” skills; taking turns, speaking from the heart, and not taking things personally.


YPFRI is offering courses for employers and employees as a supplement to their program offerings in education. Their Fall Training schedule has been set - here is the flyer detailing their classes.  Here for more info:  https://bit.ly/2kfN4ds